KARACHI - In order to handle proper logging and documentation of outbound calls related to collection and recovery, NIB Bank has acquired professional IT services for a collection call recording platform from ZRG International, says a press release. Through an innovative call logging and management platform from ZRG , NIB collection and recovery teams throughout the country will have a transparent way for making the calls to the customers and have the convenience of automated logging and documentation. The management will have access of monitoring tools for quality assurance. ZRG platform does not require any specialised devices at the user end. According to the guidelines issued by regulatory authority, financial organisations that contact customers for collection and recoveries by making telephone calls are required to have complete documentation of such call interactions including recording of voice and call data. Such documentation provides a sure way to check for abuse, below standard communication and a mechanism to verify who said what.