RAWALPINDI - The unprofessional and unethical attitude of officers of Rawalpindi Cantonment Board (RCB) has increased the woes of residents visiting the RCB office as they are turned away during officers’ working hours , sources said on Wednesday.

The RCB officers refuse to entertain the complainants during office hours by ordering their peons to turn the visitors away with the excuse that they are busy.

Cantonment Executive Officer (CEO) is also reportedly absent from her office during public dealing hours and that gives leeway to her subordinates to behave in the same manner. 

According to details, a large numbers of complainants have to go back home without having their work done with RCB after the peons refuse to let them in. The peons lie to the complainants and visitors that officers are busy in a meeting or have gone out from offices. This unofficial attitude of RCB officers has led the complainants and visitors to appeal to Station Commander to initiate departmental action against the officers involved in this practice.

Muhammad Waqas, a resident of Cantt, told The Nation that he came to RCB for making a correction in his grandfather’s property tax document. He said he went to both the offices of CEO and Additional CEOs but none of them were present in their offices. He then tried to approach an Additional CO Omar Masoom but a peon standing at the gate barred him from entering saying “Sahib is out for meeting”. However, Omar Masoom was present in his office at that time.

Abrar Ahmed, another resident of Cantt, said he wanted to lodge a complaint about lack of water supply in his house but no officer was available to entertain his grievance.

“These officers are posted here to solve public problems instead of withdrawing salaries by holding and attending useless meetings,” they said. They appealed to Station Commander to pay a surprise visit to RCB to see how the public is being humiliated by the officers .

RCB CEO Dr Saima Shah was not available for comment on the matter when contacted.

Later on, Secretary RCB Qaiser spoke on behalf of CEO and pledged he would initiate departmental action against those involved in such exercise and issue orders for other RCB officers to entertain public complaints during office hours .

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ISRAR AHMED