KARACHI - Consumers of telecom sector have strongly condemned the role of service providers during Eid days as they gently grab public money after discontinuation of several packages or bundle that probably announced hundreds of times in day through different medium of instruction.
The usage of cell phones touched new height during Eid days compared to normal routine and service provider availed this opportunity as golden chance to grab public money, The Nation learnt. On the condition of anonymity, a site engineer informed The Nation that all cellular service providers froze their activities just ahead of Eid and suspended most of the packages to generate handsome revenue during theses days.
On the other side, the spokesman of a cellular company informed The Nation that the company stopped most useful packages which are suspended during Eid on the pretext of system upgradation and this was officially announced a week ago.
Sources said that all the companies also did the same and hanged mostly useful packages at the holy occasion. Kaukab Iqbal Chairman Consumers Association of Pakistan strongly condemned the shameful act of telecom sector. He said there was no announcement seen regarding suspension of packages and compared to the promotional announcement of different offers. The massive looting witnessed in this sector. To control all this misshaping, Pakistan Telecom Authority and department of Consumer Protection are responsible.
He suggested that all the packages must be started or ended with the approval of PTA, he also pointed the night packages which promote the negativity in the society.
Kaukab said most of the cell phone operators not follow the rules and regulations and becoming main cause of rising criminal activities.
A user of cell phone Shaheem Ur Rehman informed The Nation, he spent extra amount during Eid days to recharge its account because the cell phone services that he usually used were stopped during Eid days.
Another customer strongly criticised the attitude of telecom operators who mostly suspended their offers like Karachi offer, Friends and family, Bundle SMS and so many others after recharging of account. Chairman PTA was not available when contacted repeatedly for comments on the issue.