Last Tuesday I went to Post office with my grandmother for her pension. Generally the process takes half an hour but it took me more than four hours to get the work done. The officials talked rudely and showed least concern for pensioners’ matters. What it was looking like was more of a public canteen. No pensioners’ complaint box or grievance committee could be seen. There was a complete lack of management, accountability and ethics. The higher authorities ought also to pay the post office a visit. KARAR ALI, Karachi, March 20.