It has become extremely time consuming to fulfill one simple task in a bank. Many banks are deteriorating in their performance and their customer service has become sluggish. A number of people wait in line for their turn. Also, all the seats are occupied which results in the incoming customers to stand. Recently, I went with my mother to the bank to pay my brother’s school fee. It was packed and I could see that the bank staff made no effort to work quickly.
They also lacked an efficient customer service representative. It took us two and a half hour to complete a five minute process, how is Pakistan expected to progress when we waste so much time? I also noticed that the elderly, who came for their pensions were being sent to multiple people, but their work wasn’t done; that is until the manager came out to help. This kind of inefficiency disheartens the customers and causes them to find another bank with better service. I hope these languishing banks take steps to make their service better.
LALA RUKH NAEEM,
Karachi, October 22.