I am a housewife and I recently received a much improved PTCL bill. There were special boxes showing use of various services. It was also nice to get the bill in an envelope. Looks like PTCL has started caring about customer privacy!

The due amount and the due date are now also clearly displayed at the top of the bill. Before, we had to frantically look for the due date and amount.

The clear internet usage information also helps me keep a tab on the costs as the new bill now provides a complete breakdown of the expenses. While I thank PTCL for the added convenience, I am waiting for more improvements in its services.

SHAZIA PARVEEN,

Karachi, November 19.