KARACHI - PTCL in its endeavour to provide its customers quality care and support being a responsibility befitting Pakistans national carrier is focusing on renovating its one stop shops across the country taking the initiative from Karachi city. PTCL gives high priority to customer care and the One Stop Shops were established with the goal of facilitating PTCL valued customers in every type of service related assistance such as billing adjustments, fault rectification, new service requests, duplicate bills, billing instalments and payments, all under one roof in 2008. One Stop Shops provide quality customer care and a comfortable professional atmosphere where a waiting customer is provided information on the variety of services and wide range of promotions that can actually help customers choose what best fits their needs. Presently there are 24 one stop shops in Karachi. catering the needs of the valued PTCL customers.