Sometimes the meaning of the phrase 'to serve and protect appears to be unclear and vague to those outside the law enforcement profession. The basic responsibility of police is to protect citizens. However, this does not mean that citizens are absolved of personal responsibility for their own safety. On the other hand, policing in Pakistan is quite dreadful and hence the dissatisfaction of the public. As a concerned citizen, I urge the government to make police reform its top priority. ETHSAM WAHEED, November 2.