I am a frequent flyer due to the nature of my business and have traveled with various airlines, including the local ones. In the past, this has been a bit of a disappointment, due to constant delays and other issues. However, this time I took a PIA flight for a return trip to Lahore, on flight # PK 303, seat 26D. Though I received an SMS from PIA confirming my flight departure, I was still skeptical.

Imagine my surprise when I realized that the flight was not only on time but I was shown straight to my seat once I entered the lounge and approached the ground crew though there were no passengers waiting around.

I noticed that there is a visible improvement in the service of PIA cabin and ground crew, who were extremely courteous and helpful and both the flights for a change were right on time. As I have travelled by PIA all my life, this trip definitely gave me a glimpse of the national carrier of my childhood, when PIA were “great people to fly with”.

Good show PIA! I am thoroughly impressed. Keep up the good work.

FARAH TALIBUDDIN,

Karachi, April 20.