HAFIZABAD: The elderly pensioners including women, government employees and people at large are great inconvenience due to the merger of National Bank Gujranwala Road branch with the main branch in busiest Alipur Road.

During a survey this correspondent learnt that people are facing a lot of hardships and inconvenience in depositing their cash, encashment of cheques, payments of pension and salaries following the merger of NBP Gujranwala Road branch with the main branch situated in the congested building in busiest Alipur Road. They expressed their resentment over the indifferent attitude of staff towards the account holders and pensioners. “The staff often refused to collect even outstation cheques while there is no separate counter for senior citizens and women who have to wait for their turn standing in the suffocated small buildings for hours,” informed an account-holder Nazir who was standing in the queue.–Staff Reporter

Two elderly pensioners said that there is heavy rush of pensioners including women and they have to wait for their turn for several hours. They claimed that there is no, proper seating arrangements for the visitors in the building.

Moreover, there is no parking place outside the small building and the visitors park their bikes and vehicle on road which created traffic problems.

Another elderly account-holder told this scribe that he has applied for the issuance of ATM card on November 12 last year but so far the car could not be issued. He said that he is constrained to transfer his account to some another bank due to non-cooperative behaviour of the staff.

Several ATM card holders told this reporter that ATM machine installed outside the bank remains inoperative but the management never bothers to rectify “chronic fault” in the machine.

They called on the Chief Executive of the prestigious bank to open another bank and shift the present bank to a suitable and approachable locality to facilitate the masses.