LAHORE – The Punjab Health Department has chalked out plan to introduce public complaints management system for redressal of grievances of visiting people at government hospitals in the province.

Chairing a meeting held here Friday, Secretary Health Arif Nadeem said that the patients and attendant could send complaints regarding provision of medical facilities, availability of medicines and general behavior of doctors and paramedical staff through SMS and internet to the higher authorities.

Project Director Punjab Health Sector Reforms Programme Farasat Iqbal, Additional Secretary Health (Technical) Dr Anwar Janjua, Dr Amjad Shahzad, Waqar Qureshi and other concerned officers attended the meeting. The officers of PITB briefed the participants about existing complaint system at district and tehsil headquarters hospitals.  The secretary health directed further augmenting the existing system and lessening complications. He also directed the PITB officials to chalk out a model on modern lines about Public Complaints Management System at teaching hospitals.

It was decided in the meeting that suggestions would be sought from MSs of teaching hospitals and Principals of Medical Colleges in this regard, for which a consultative meeting has been called on Monday.

visit: Higher Education Special Secretary Sohail Shahzad visited Govt MAO College.

A presentation was given to the participants on the anti-dengue activities being carried out in the college. The special secretary also inspected different blocks of the College in this regard and expressed his satisfaction over the anti-dengue arrangements.