KARACHI - Pakistan Civil Aviation Authority established one window facilitation desk to facilitate the overseas passengers at Jinnah International Airport (JIAP), Karachi.

This was announced by Hafiz Ahsan Ahmed Khokhar Advisor (Law)/ Registrar Grievance Commissioner for Overseas Pakistanis while presiding a meeting of representatives of all the organisations, agencies and airlines working at JIAP Karachi. The facilitation desk will be inaugurated by Federal Ombudsman M. Salman Farooqui on Thursday (today).

Civil Aviation Authority (CAA) spokesperson said that the problems and grievances concerning to all the passengers at JIAP Karachi will be addressed through One Window Facilitation Desk. In total twelve Government Departments working at JIAP Karachi including Nadra, Anti Narcotics Force and Directorate of Passport & Immigration will be deputed round the clock at the desk. All agencies at JIAP Karachi will work in co-ordination with operations of One Window Facilitation Desk. From each agency a focal person will be appointed to deal with issues of One Window Facilitation Desk. The Advisor Hafiz Ahsan Ahmed Khokhar said that about 7.5 million Pakistanis are living abroad. The Federal Ombudsman (Wafaqi Mohtasib) has received 152,000 complaints of overseas Pakistanis in the last two years. He further added that foreign office had been recommended to make arrangements for hearing of complaints and resolving the issue of attestation of documents of overseas Pakistanis in a systematic manner. Previously One Window Facilitation Desks already have been opened at Allama Iqbal International Airport Lahore and Benazir Bhutto International Airport Islamabad which are serving the travelling international passengers successfully. One Window Facilitation Desk will be opened at Bacha Khan International Airport, Peshawar on 28th August, 2015.

The representatives of agencies working at JIAP Karachi whom attended the meeting were from Pakistan Civil Aviation Authority, Airports Security Force, Pakistan Customs, Federal Investigation Agency, Overseas Pakistanis Employment Corporation, Immigration & Overseas Employment, Ministry of Religious Affairs, Anti Narcotics Force, Special Branch of Police and representatives of Airlines.