Rawalpindi - To facilitate passengers at the airports in line with the National Aviation Policy 2015, the Civil Aviation Authority (CAA) introduced free of charge CAA Help facility for senior citizens , special and unwell passengers at major airports namely Islamabad, Lahore and Karachi. In the second phase, such facility would be introduced at other airports. This facility would be in addition to the responsibilities of airlines towards its customers, informed Joint Director PR CAA Farah Shah on yesterday.

According to her, DG CAA has taken special measures to further improve the existing facilities and comfort at airports. Hygiene inspectors have been introduced to keep round-the-clock check on cleanliness of the airports.

CAA facilitators were available round-the-clock for providing assistance to the passengers where and when required. A number of other measures were in pipeline to provide comfort to the passengers at the airports. Suggestions for customers’ feedback were being analysed to further enhance the facilities for passengers, she said.