LAHORE – DCO Noorul Amin Mengal said on Wednesday that the CDGL had launched a project ‘Zimadar Sheri Helpline’ (Responsible Citizen Helpline) to solve the problems of the citizens.
Under this project, any citizen can complain about the responsibilities of the CDGL. He expressed these views while presiding over a meeting of ‘Zimadar Sheri Helpline’ at Arfa Karim IT Tower.
The DCO told the meeting that this helpline will work round the clock and citizens would be able to call in with their problems and they will be informed about the status of their complaint through SMS, this process will be from registration to solution. He added that a ticket number will be provided to the citizens to up date them on the progress of their complaint.
He said that this project will start with complete preparation and officers of CDGL will be fully trained He said that it will run on trial basis and any shortcoming will be addressed.
The DCO said that this would be a helpline for manifold issues that the people face everyday such as adulteration, encroachment, cattle eviction, environment, wall chalking, banners, illegal slaughtering, Sheesha cafes, gutka, ban on one dish and timings in marriage functions, Sunday and Ramadan Bazaars.
DCO Lahore said that the complaint will be handed over to concerned department which will solve the issue and inform the helpline officials.
UPGRADING OF  CITY ROADS: DCO Noorul Amin Mengal said that Shah Alam Market’s issues will be resolved in consultation with traders’ while Circular Road will be made into a model road and CDGL welcomes proposals from traders regarding encroachments, extortion money, cleanliness, and cart mafia.
He was presiding over a meeting with the office bearers of Shah Alam Traders Board on Wednesday at Town Hall. The DCO said that Rs200 million has been allocated for the construction of a circular road and we will pay special attention to the quality of material and all encroachments will be removed. He said a parking plaza in the walled city will solve all parking issues.
The DCO ordered the removal of carts from the market and directed the TMO Ravi Town to take immediate action. He said that he will visit and personally and review the issues. On the demand of traders DCO directed the concerned authorities to make Madina Electronics Market a one way street.
He took notice of cleanliness and expressed his displeasure over the performance of LWMC and ordered immediate action. Trader community also submitted various proposals regarding parking facility, removal of encroachment, cleanliness and action against.
VISIT TO FRUIT MARKET: The DCO said no negligence would be tolerated in development projects. He expressed these views while visiting Katcha vegetable and fruit market. He showed his displeasure on the slow pace of work and admonished the officials. He said that he is monitoring the project and will not tolerate any negligence.
The DCO also visited Lawrence Road and showed displeasure at the poor quality of material and admonished the contractors. He said there would be no compromise on quality, he directed them to complete carpeting as soon as possible. DO (Roads) and officers of CDGL accompanied him.