KARACHI - PTCL, the major telecom service providers in the country, succeeded to achieve important milestones and targets for 2008 which include provision of better customers service and new products. PTCL earned a profit of Rs.6 billion in the first quarter of financial year 2008-2009. PTCL clearly beats its rivals in provision of telecom services and spreading its presence in every corner of the country. Corporate social responsibility established as the main pillar of the PTCL management policy making and the organisation donated heavily to the earthquake victims of Balochistan and to Benazir Income Support Program for the poor families. PTCL also leads in offering the lowest international call rates to sixteen destinations worldwide along with providing the facility of International Direct Dialing facility to bring people closer. PTCL was the first to introduce the broadband technology in Pakistan via its vast network - lowering the cost and the barriers to this technology made it affordable to the common Pakistani customer. The rectification of line complaint time was reduced from days to minutes in several major cities. New customer service centres were opened in 2008 to improve service to the customers. Provision of Broad band facilities to over 100 cities in Pakistan was a major milestone covered by the PTCL, thanks to the management for building new healthy relationship with the workers which helped the organization to achieve the aim of providing latest technology and new IT products to its customers. The PTCL, Etisalat collaboration has helped to launch new products and to become a trend setter for foreign investors in telecom sector attracting FDI from China Mobile, Singtel, and World Call. Through this unique collaboration, technical personnel of PTCL would not only benefit financially through Etisalat employment but also to bring latest technologies and expertise in the country. In 2008, the PTCL management aimed to play a role in the development of Pakistan that resulted in the form of agreements with private organisations. In pursuance of this policy, PTCL signed an agreement with EMAAR, Pakistan.