Rawalpindi - Pakistan Civil Aviation Authority (PCAA) has taken an initiative to educate general public on their air passenger rights related to baggage loss, damage or delays by the airline. The passenger is entitled to claim compensation for destruction, damage, loss or delay of his/her baggage on a flight by an airline as per Carriage by Air Act 2012, informed PCAA spokesperson yesterday.

These rights are available for both domestic and international passengers whereas the compensation for domestic checked-in baggage was Rs 1,000 per kg and for international baggage approximately Rs 135,000 irrespective of weight and value.

The baggage loss or damage must be reported to the airline representative within seven days. Full compensation would be given after 21 days by the airline in case baggage could not be found.

In this regard, a comprehensive campaign was initiated where information pertaining to passenger rights was displayed prominently at different locations throughout the airport especially in both domestic and international arrival lounges. Moreover, public awareness messages on this particular subject are addressed by PCAA through periodic announcements at the airports.

The PCAA was at the forefront for providing best airport services to its passengers, ensuring safe and secure air travel for both domestic and international passengers.