KARACHI - The Union of Small and Medium Enterprises (Unisame) has urged the Federal Board of Revenue (FBR) to direct all collectorates of Customs to afford smooth clearance of cargo returned by the buyers for replacement due to defects found in the consignment by the buyer or the exporter himself calling for the goods back due to buyers refusal to pay for the value as per contract.

In either case, the re-exported cargo needs speedy, smooth and hassles clearance and exporters need not be looked down upon for the failure of the transaction but facilitated to overcome the situation.

President Unisame Zulfikar Thaver said that some times the goods shipped to buyers due to mistake or misunderstanding are not satisfactory and are rejected by the buyer and the buyer re-exports the goods back to the destination of the origin of the goods.

He said sometimes the exporter realises that the goods shipped by his unit are defective due to overlooking some aspect of quality checking and himself wishes to recall the goods back for necessary correction and repair and reship the goods after satisfaction of the quality control department.

Recently several containers of rice were rejected by the port authorities of an importing country due to unverified reasons although the buyers never raised any objections and were prepared to accept the cargo with full payment yet the port authorities are returning the containers. The exporters are anticipating difficulties in clearance. The union has urged the FBR to facilitate the exporters and not add to their losses by delaying clearance by raising unnecessary objections.

Thaver said as observed that many companies are very brand conscious and would not like their brand image to be damaged and prefer to replace the goods to satisfy the buyer fully and consider buyers’ satisfaction very important.

Thaver said the Customs authorities need to be educated on the subject and directed not to make an issue on the return of the cargo and blame the exporter for negligence and penalise the shipper for the mistake and look down upon the exporter but facilitate the exporter to clear the re-exported cargo and replace it.