I appeal to the concerned authorities of the Pakistan Post Office in Lahore and Islamabad for a personal favour. On January 6, 2009, I had sent an Intl Air Registered letter (tracking number;RB000011013PK) from GPO Lahore. The recipients were the Asylum & Immigration Tribunal, Leicester, England. As of today, this registered letter has not reached its destination even after a seven months lapse. I am sure you will find it just as amazing as I do. On July 02, I contacted the recipients to know about the decision in my case. To my utter shock, they were unable to locate my reference number in their record. I rushed to the GPO LHR to inquire about the status of my parcel. The Help Desk staff checked my tracking number on line and embarrassingly read the message on his terminal "currently unable to confirm the status of the parcel". After discussion with the Help Desk staff, I filled in a lengthy questionnaire and a customer complaint form (complaint number; L5/240-Fgn/08/09 dated July 03). The staff advised me to wait for about 2 weeks for the outcome of my case. I cannot understand why I have to wait for so long in this day and age when consignments can be traced on line within an hour or so. -MRS. NIGHAT NOOR, Lahore, via e-mail, July 15.