Pakistan Railways has reported a significant rise in passenger numbers, with 41.91 million people traveling by train in 2023-24, up from 35.40 million in 2022-23, marking an increase of 6.51 million passengers. Total passenger revenue for the fiscal year reached Rs. 47.712 billion, surpassing the budget target by Rs. 8.712 billion and showing a growth of Rs. 13.799 billion over the previous year’s earnings.
Additional revenue from freight, military traffic, property, land, and scrap sales amounted to Rs. 39.803 billion in 2023-24. The department expects further passenger growth in the coming year.
To improve the passenger experience, Pakistan Railways has introduced amenities such as state-of-the-art dining cars, mobile charging sockets, water dispensers, ticket vending machines (TVMs), and digital display boards at stations. For accessibility, the railways have also installed wheelchair ramps and dedicated counters for passenger assistance.
Punctuality efforts include track maintenance, signaling system upgrades with computerized interlocking, solar-powered installations, timely locomotive repairs, and the addition of new coaches. Pakistan Railways has also launched a complaint resolution system through its RABTA call center, online portal, and complaint registers at stations and on trains.
The department enforces strict quality standards for contractors, fining and issuing warnings for substandard service. Contractors who accumulate three fines face contract termination.