Islamabad-The Capital Development Authority (CDA) has failed to resolve public complaints despite repeated directions by the Wafaqi Mohtasib secretariat with 52 and 62 complaints pending implementation at the Engineering and Estate Wing respectively since a few months.

According to the documents exclusively available with The Nation, majority of the complainants are individuals and the grievances pertain to the Engineering, Estate, Planning & Design and Administration Wing. Few of the complaints pertain to the Metropolitan Corporation Islamabad. The documents reveal that 52 complaints pending implementation at the Engineering Wing, 62 at the Estate Wing, 12 at the Planning & Design Wing and 11 at the Administration Wing since months. Four such cases pertain to the MCI making it a total of 137 cases. The complaints reflect only a friction of the grievances the residents have been facing at the hands of the officials of the Authority, as a large number of aggrieved residents may not have approached the Wafaqi Mohtasib for redressal of their grievances.

As far as Engineering Wing is concerned, the complaints pertain to provision of basic amenities such as water, maintenance of roads, maintenance of electrical work, and development of residential sectors. In some cases, the Engineering Wing is yet to pay off amount to the contractors for development work done months back. It is pertinent to mention here that the directorates of Maintenance, Roads, Electrical & Mechanical, Water Supply and Machinery Pool Organization fall under the administrative control of Member Engineering. The implementation in majority of the cases is pending since 2017. Usually the Wafaqi Mostasib secretariat gives one month time to implement and redress the grievances of the complainant.

Pending implementation cases relating to Member Engineering, CDA include a complaint against delay in construction of road in sector I-14/3 by Salahuddin Malik, improper supply of water in a plaza in sector I-10 markaz by Suhail Shafique, delay in payment of outstanding amount (Zero Point interchange) by Engr. Imran Aziz and delay in construction of footpaths in Shahzad Town by Muhammad Sharafat Ali Zia. The other complaints range from delay in electric work, failure to replace water supply lines, delay in maintenance of street lights, and provision of other basic amenities to no water supply to the residents. Interestingly, there are certain cases which involve non-payment of outstanding amount to the contractors for the development work. These include a complaint by Engr. Imran Aziz against delay in payment of outstanding amount (Zero Point Inter Change). Similarly, Mujeeb Ahmed awaits outstanding payment in connection with consultancy services for the development of sector I-15. Shoukat Rehman has been struggling for outstanding payment against maintenance of AC plant and allied equipment installed at Jinnah Convention Centre since 2015. Amanullah had complained about non-payment of outstanding amount against rewiring of houses in different houses but is yet to get the same. Different residents had complained against delay in development of sector I-15, non provision of basic amenities in sector I-14 and maintenance of 9th Avenue but the Engineering Wing failed to resolve the grievances of the residents.

Similarly, pending implementation cases pertaining to Estate Wing of the CDA include complaints against delay in allotment of plots in lieu of the acquired land in Mouza Narala Khurd, Narala Kalan, village Kot Kholian sector I-17, Bheka Syedan and Mouza Bohan. The complaints also include non-payment of compensation to the affectees of Jhangi Syedan, Jaba Teli, Mouza Siri Saral and Shah Allah Ditta etc. Some complaints pertain to delay in development of sector E-12 and failure to allot land in lieu of acquired land in village Poona Faqeeran. In some cases, the complainants had obtained Wafaqi Mohtasi’s directions in their favour before 2013 but the CDA is yet to implement these directions.

As far as cases which are pending implementation at the Planning and Design wing of CDA are concerned, these include delay in grant of possession of plot for church in sector G-8, non-issuance of building completion certificates and restoration of shop-cum-flats in F-6 Markaz. It is pertinent to mention here that Wafaqi Mohtasib secretariat has taken serious notice of non-implementation of its findings by the CDA and held several meetings with CDA high ups in the recent past. According to the sources in the Wafaqi Mohtasib secretariat, another follow up meeting will be held at the Wafaqi Mohtasib secretariat on 18 September.