ISLAMABAD (APP) - Children can write, phone and e-mail to Wafaqi Mohtasib to file complaints against schools, hospitals and law enforcing agencies for redressal of an act of injustice. This is a unique initiative and children can send complaints to Children Complaint Office (CCO) of Wafaqi Mohtasib, which is working to protect and promote rights of children. Wafaqi Mohtasib joined hands with United Nations Childrens Fund (UNICEF) to create the complaint office under a project Responsible, Enabling and Accountable Systems for Children Rights (REACH). Children are more than 50 percent of the total population of Pakistan. Talking to this news agency, Advisor and Head of Childrens Complaint Office Ejaz Qureshi said main objective of the complaint office will be to provide an alternative forum to children for seeking justice. The office will investigate cases filed by a child upto 18 years of age to prevent maladministration on part of any federal agency. At present the office is receiving 65 to 70 percent of complaints from children residing in provinces. These cases are tackled by complaint offices in provinces. About 30 percent of the complaints are registered by children living in federal areas and most of the problems are of admissions in schools and colleges. These cases are taken up with the Federal Directorate of Education. Although courts hear cases filed by children but filing of legal applications, hiring of a lawyer and waiting for justice for months is expensive and tiresome. However, suo moto action of courts is a ray of hope for petitioners as they get speedy justice. Ejaz Qureshi told that the Childrens Complaint Office was established in 2008 and a workshop was held in Lahore to discuss its working. The project began in earnest in April 2009 with the appointment of an incharge and officers to handle the cases. As a first step, Wafaqi Mohtasib kept its procedures simple so those youngsters feel encouraged and willingly step forward to file complaints. It also arranged a workshop to train provincial officers and give them proper guidelines on how to handle complaints of children. The guidelines have been circulated among all the officers, Ejaz added. The office takes maximum time of two months to resolve matters of children. The applicants do not require attaching national identity card to file complaints and they can submit them online. Ejaz said his office will further simplify procedures and even forward proposals to the government for legislation to make the process more effective. As people are not aware about this complaint office, Wafaqi Mohtasib is looking to launch a media campaign this month. Young people can email their complaints at and can call on toll free number 111-123- 967 and phone numbers 051-9252357 and 051-9252391-94. They can write to Wafaqi Mohtasib (Ombudsman) Secretariat, Benevolent Fund Building, Zero Point, Islamabad.