LAHORE - Almost all the officials of Lahore Electric Supply Company (Lesco), right from its chief to SDOs, avoid attending calls on their official mobile phones following the mounting complaints of unannounced load-shedding and breakdowns rendering the citizens helpless. Highly placed Lesco officials told The Nation Wednesday that the Lesco chief received an average of 836 complaints daily in this regard. Samanabad division has topped the list of complaints of ignoring the consumers' calls followed by Allama Iqbal Town while other divisions where customers are being ignored include Gulshan-e-Ravi, Ferozpur Road, Mughalpura, Shalamar, Ravi Road Badami Bagh and McLeod Road division. When tried to get in contact with the superintendent engineer (SE), circle Allama Iqbal Town, whose circle is the most anti-consumer besides known as refusing to comply with any directive of the Lesco chief, the SE did not bother to attend the phone of this scribe. The source admitted that annoyed customers who are experiencing daylong unannounced power shutdown daily always failed to contact any Lesco official on the mobile phone numbers printed on their electricity bills. 'I haven't seen a single case of inviting show-cause by the Lesco chief on the complaints of ignoring the phone calls made by the annoyed consumers," the official said. The source also admitted that most of the superintendent engineers and XENs even remained unaware of major faults within their areas. He said most of the high officials did not bother to visit their areas and got the reports on weekends. A number of citizens living in different localities told The Nation that they had always found the centralised complaint centre of the Lesco - known as 118 - unaware of the reason behind power outages. "I asked a telephone attendant on 118 about the exact time of swtiching on the electricity. He showed his inability by saying that he had tried to contact the SDO and XEN but they were not attending the call," a citizen told. Citizens said the operations department did not inform the centralised complaint centre about any planned power shutdown.  However, the Lesco officials said that telephone attendant at 118 should have some kind of informatin regarding power outages to keep the complaintansts informed. "Generally telephone attendants at the centralised complaint centre have latest information about the shutdowns," the officials said adding, but the Lesco officials do not bother to attend their phones. However, many consumers said that the lackadaisical manner in which the Lesco officials worked at transformers and grid stations showed that they were not in a hurry to finish their jobs. They alleged that in most localities the power shutdown continued even after the deadline, which never were owned by the officials concerned. "The smooth electricity supply has become a dream for Lahorites and we only live to pay heavy bills with number of taxes to the company," the consumers observed. Despite repeated efforts, Lesco Chief Executive Akram Arain did not bother to attend any of the phone calls to get his official version recorded over the issue till filing of this report at 11:00 pm.