Chief Minister Punjab Mian Shahbaz Sharif has held an open court in his old residence at Model Town to listen to the grievances of people. He issued many on-the-spot orders to concerned provincial departments on many applications on this occasion. People from different parts of the province traveled to Lahore to submit their applications personally. This is only in Pakistan that a ruler, even if a provincial one in this case, has to personally attend the complaints of the people. Why should we have to do so when we have so many government departments and bureaucrats paid by public money at his beck and call? Is it good governance? To deliver is the responsibility of the concerned government department. I think the Chief Minister only needs to install complaints containers in every district or tehsil headquarters in which people can put their complaint applications. His trusted party workers should have the responsibility to collect these complaints every week and bring them to his office. People should have justice at their doorsteps without facing the hardship of traveling to Lahore and then waiting for hours for a personal meeting with their ruler. -ENGR. S. T. HUSSAIN, Lahore Cantt., via e-mail, July 7.