Mayor directs for promptly redressing public complaints

Islamabad – Mayor of Islamabad and acting Chairman Capital Development Authority Sheikh Anser Aziz directed the chief complaint office to promptly redress grievances of the residents of the capital city.

“Efforts of the chief complaint office are appreciable, however; more efforts are needed to address complaints of the citizens. It is the prime responsibility of Metropolitan Corporation Islamabad (MCI) and CDA to resolve the issues of complainants and no negligence would be tolerated in this regard,” said the mayor.

He was presiding over a meeting to review the performance of chief complaint office for the month of November. On this occasion, senior officers of the concerned formation were also present.

The mayor said that the concerned formations should also ensure up-gradation of civic amenities as much-needed efforts were required to solve problems related to sanitation system, water supply, street lights, footpaths, roads and parks, particularly in the oldest sectors of the city.

He further said that the MCI was planning to replace the rusted and damaged supply lines of water with the new pipelines, a longstanding issue of the residents.

The mayor was apprised that the chief complaint office received 788 complaints from the residents during the month of November. Of these, 255 were related to street lights, 165 about sanitation and 161 about water supply. The maximum number of complaints, 114, came from residents of Sector G-10.

He was further informed that the most efficient formation, which addressed 76 out of 89 complaints, was the sewerage directorate while the water supply directorate attended 161 complaints from the residents.

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