PTCL starts 1218 helpline
ISLAMABAD – Pakistan Telecommunication Company Limited (PTCL) has merged all customer related information, order booking and support services on a unique number 1218, which will now serve as a one-window solution for all its customers. This number is accessible from all telephony networks without any city prefixes.
Upon dialling 1218, customers will be directed through a menu to their desired services where most of the information will be available through the push of a button. PTCL customer service representatives will be readily available to help customers in solving their queries and concerns.
Expressing his views about the Helpline, Adnan Shahid, Chief Commercial Officer, PTCL, said, “Customers are at the centre of all our activities and the helpline 1218 is entirely focused on customer ease and convenience, providing an all-inclusive support service. PTCL is committed to provide quality services to its valued customers and deliver professional assistance at all times. This helpline will assign the customers with a unique tracking number by logging complaints in the latest Customer Relationship Management (CRM) system. Customers can keep themselves updated about the progress of their complaint through this tracking number till the query is addressed to their satisfaction.