PESHAWAR - The government of Khyber Pakhtunkhwa has approved the launching of a citizens feedback data collection system where the dealing and performance of the government functionaries will be directly inquired about from the concerned citizens through mobile telephone calls and SMS.

Immediately and for the time being such inquiries/calls will be made to those visiting different authorities regarding registration of deeds and preparation of domicile certificates but the coverage of the programme will soon be extended to each and every organisation of the provincial government.

The scheme was approved in a meeting presided over the Chief Secretary Mohammad Shahzad Arbab. Besides others, the representative of the World Bank in Pakistan Shakil Khan, Additional Chief Secretary P&DD, Khalid Parvez, Additional Chief Secretary Finance Sahibzada Saeed, Secretary Home and Tribal Affairs Muhammad Azam Khan, secretary administration, secretary industries, and chief economists participated in the meeting.

The participants were briefed in detail about various practices and proposals with a view how to ensure transparency and feedback about the performance of individual government functionaries while dealing with the citizens and how to get spontaneous and specific feedback from the citizens and how to document it properly.

After a long deliberations it was decided that all commissioners and deputy commissioners will on their own make calls to the individuals who visit the authorities in respect of different deed registrations and preparation of domicile certificates to inquire about the dealing meted out to them by the functionaries concerned and their feedbacks will be properly documented on a web.

As the calls will be made through smart phones, therefore, neither any proxy can be used nor can the location be changed. Side by side with it the software regarding forms etc. will be further developed so that the working of the scheme are extended to almost all government organisations and the calls made be all heads of the departments and even public representatives.

In view of the fact that the provincial government had promulgated the access to information law therefore, in future the feedback so received will be instantly available to the public on the web.