Islamabad - The Police Complaint Cell established by the district administration against police accesses has received a poor response from general public, The Nation has learnt.

The cell was set up under the supervision of district magistrate Islamabad so that the citizens could register their grievances against local police. According to the record, hardly a serious complainant approached the cell during the last six months. Rather, the focus (of general public) is on other issues as poor hygiene at city restaurants and availability of food items at higher rates — an irrelevant subject for the cell.

“There is no cleanliness at ‘Bangali Samosay Wala’ in Farooqia Market F-6/1,” complained one Rehan from the Parliament House on September 14, 2015 followed by another call from one Imran who was in the Supreme Court building saying: “The food at canteen in the Supreme Court is substandard and costly.”

One Kamran Mohammad Advocate complained that kitchen of Sufi Restaurant in F-11 Markaz is in poor hygienic condition.An official at the city administration told The Nation that often people approach the cell with a non-serious attitude. “They usually complain about poor sanitary conditions and poor hygiene at restaurants which has nothing to do with the cell. The cell has been operational since April this year but we did not receive any complaint of serious nature against police officials,” he said on condition of anonymity. He was of the view that poor response from general public also reflects that Islamabad police are performing better than the police in other parts of the country.

Furthermore, Rescue-15 of Islamabad police received 9,434 phone calls during the last seven days and provided immediate assistance on various help-seeking calls, keeping in view the image of friendly policing.

SSP Islamabad Sajid Kiani has said that quick response unit has been constituted at Rescue-15 with the sole purpose to provide immediate help to citizens in case of emergency and to handle issues like scuffles or domestic disputes till arrival of staff from local police stations.

In the performance report, the SSP was told that 15 vehicles of Rescue-15 provided assistance to 441 people in their social matters while forensic science laboratory collected evidence from 10 crime scenes. A total of 1,337 callers were provided general information. The ambulance service of Rescue-15 shifted patients to various hospitals while its staff at PIMS and Polyclinic assisted 32 people at their respective desks. Its bomb disposal squad conducted special checking at 10 important points of the city while 340 vehicles were checked at various locations. The vehicle verification staff checked 160 vehicles as well as motorbikes while Sui gas, WAPDA and fire brigade staff were intimated at two occasions for immediate assistance in various areas.

The special squad constituted to curb begging activities shifted 228 professional alms-seekers to police stations.

Meanwhile, the SSP Sajid Kiani has directed Rescue-15 staff to ensure friendly police ecology through their spirit to serve people.

He said that performance of Rescue-15 would be further improved in the coming days and friendly culture between police and public would be ensured.