My recent experience with PIA has left me completely overwhelmed! I was flying Economy Class on PIA from Islamabad to Karachi recently.

After an exhausting day attending various meetings in Islamabad, I was completely drained out. Just as I was about to drift off to sleep, a steward approached me asking if I would be interested in some dinner. I politely declined, saying that I was not hungry. The steward nudged me again, asking if I wanted some dessert at least. I again declined, hoping he would take the hint. Determined to serve me, the steward again asked if he could provide me with a cup of coffee. By then, I was desperate for some sleep so I told him that I was just going to take a nap. It was only then that I was left in peace! But I was not the only one who was the recipient of his politeness. I overheard him talking to a passenger some three rows back in the same soft tones.

In all seriousness, it is good to see PIA cabin crew so well-behaved and so concerned about the needs of passengers. Thank you, PIA!

ZOHAIB UDDIN,

Karachi, November 12.