LAHORE - ZONG has launched the state-of-the art fully multimedia contact centre in Lahore, says a Press release. The first of its kind in telecom sector of Pakistan, multimedia features rich contact centre using next generation Cloud Computing Model, the contact centre has a service capacity of 300 seats fully dedicated to cater for its customers needs.

The company is already operating two contact centres in Islamabad catering various customer segments. This new contact centre is expected to employ more than 900 trained agents. Persistent and effective training provided to these agents will help in offering quality services to ZONG subscribers.

While talking at the launch ceremony Babar Bajwa, Director Customer Services, ZONG said “The contact centre has been built to cater for the growing market needs and anticipated growth in coming years, especially in north and central regions. We want to give unmatched service to our valued subscribers this is why ZONG has invested in a high-tech contact centre to ensure quality.”

ZONG’s state of the art contact centre which is using cloud computing platform allows contact centre functionality to be integrated with cloud-based Customer Relationship Management.