KARACHI -  Aimed at facilitating consumers on their doorstep, K-Electric is mobilising its mobile vans at multiple locations in Karachi on a regular basis. Over 5000 consumers have already availed this useful facility.

This first of its kind initiative by any utility in Pakistan aims to facilitate consumers on their doorsteps for their various requests and queries through mobile vans. K-E consumers are now able to make on-spot payments making the IBC on wheels a one-stop shop for the valued customers. KE already has 7 Mobile Integrated Business Centers all over Karachi and these ‘Mobile Camps’ would provide facilities to far-flung areas of the city.

Spokesperson KE said, “We are constantly innovating the way we engage with our customers. Our IBC on Wheels are not only resolving complaints but will now also offer on spot and instant bill payment facilities along with documentation process for new low-cost connections.”

Known for implementing consumer-centric technologies, K-Electric has implemented several leading IT based services like – ‘Genesys’ – one of the leading customer experience platforms in the world. Last year, K-E became the first ever utility in Pakistan to integrate its digital platforms with SAP thereby enriching company’s already wide range of customer care touch points such as 118, 021-99000, customer.care@ke.com.pk and the SMS service 8119 as well as serving customers through 29 IBCs.