It was a pleasant experience when I recently took a flight from Karachi to Islamabad in PIA’s economy class. When the plane took off the stewardess approached me and very courteously asked me to unfold the table, as she wanted to serve me dinner. I declined the meal, as I was not hungry, to which she asked if I cared for some snacks. I declined that offer too she then asked me if I would care for a cup of tea. I marvelled at her warm manner and was thinking if I was the only lucky one, when I heard her making the same offer some three seats further on, to another passenger. This is very positive and I hope PIA will continue with its courtesy policy. That is why the slogan was “The best people to fly with.”

SYED OVAIS AKHTAR,

Karachi, February 23.