ISLAMABAD - National Database and Registration Authority (NADRA) Tuesday launched two hotlines in order to help citizens for timely resolution of their complaints and the authority has claimed that the initiative had been taken on the directives of Interior Minister Chaudhry Nisar Ali Khan.

The NADRA has launched two hotlines 7000 and 051-111-786-100 and citizens will be able to call on these two lines to register their complaints and know the status of their identity cards, spokesperson of NADRA Naz Shoaib said in a statement issued here on Tuesday.

The voice-over service on 7000 is supported for customers of Mobilink, Telenor Pakistan and Zong; while negotiations with Ufone and Warid Tel are in progress, she said, adding that NADRA's PTCL helpline i.e. 051-111-786-100 was also available for all and it would provided the best one window customer relation management solution to bridge the gap between citizens and organisation through its four contact centres established in Islamabad, Lahore, Karachi and Swat.

The spokesperson said, "These hotlines shall help in continuous monitoring of the functions of organisation, particularly in reference to redressing public grievances and complaints. This system for the public is based on the framework of guiding principles and practices aimed at ensuring highest standards of efficiency, integrity, accountability and transparency in solving their problems."

Moreover this would also help identify and affect the corrective action of NADRA personnel, sensitise consumer-product related information to general public and register complaints, she said. This system is integrated with countrywide operators and the telecom companies.

Naz said that NADRA had also set up 7000 SMS service for verification of CNIC. The general public can verify the CNIC by sending CNIC (13 digits) number to 7000. "This can be used for verification of the credentials of household workers, servants, maids or at the time of making business deals or verifying the CNIC submitted by their employees. This service also aims to enable the police and other law-enforcement agencies to verify the CNIC of any suspect at checkpoint any time, besides helping common people to avoid the bids of cheating by mischievous people as they can verify the CNIC of any person on SMS," she said adding that people can avail this facility from any telecom network

Giving details about 7000 the spokesperson said that verification would be done in real time communication with NADRA's National Data Warehouse, using NADRA's and mobile phone companies' strong network infrastructure. She said the CNIC number in question, would be sent through SMS at special number "7000" and in response, NADRA would provide details associated with that CNIC such as name of the person to whom the CNIC allotted in Urdu along with his father's name and in case of a married women her husband's name, or subsequently any other content. These steps will not only help curb the menace of identity theft, but also assist the law enforcement agencies in prevailing law and order situation, she added.