Islamabad - The government seems serious in resolving the issues of common man as it has directed all the federal agencies to compile electronic data of all the citizens who approach them for any service or complaint.

According to sources in Capital Development Authority (CDA), the decision was taken in a meeting held at the cabinet secretariat last week. The names and mobile phone numbers of the citizens, who approach a federal agency, would be provided to the cabinet division in electronic form on regular basis so as to ensure strict implementation of Citizen Feedback Monitoring Programme (CFMP) in federal agencies.

As several formations of CDA provide public/user interfaced services, it deemed appropriate to devise an efficient mechanism for collection of required data and its timely submission to CDA local person. Furthermore, in order to ensure amicable execution of this task, the CDA would nominate three focal persons; one each from CDA cares, directorate of health services and capital hospital.

Weeks back Prime Minister Nawaz Sharif had directed all federal agencies to implement the Citizen Feedback Monitoring Programme to improve service delivery, fight petty corruption and enhance citizens’ trust in the state departments. The CFMP was first implemented by Punjab government and is based on proactive approach aimed at creating response-based linkages with identified beneficiaries of various services.

In the first phase of the programme, efficiency in service delivery regarding immigration and passports, electricity and gas utilities, company and firm registration and other business services by SECP, issuance of new computerized national identity cards and renewal of old ones by Nadra, property transactions, municipal services by CDA and Islamabad capital territory, capital Police, attestation of documents by the HEC, services in various embassies, complaint processing by federal ombudsman, taxpayers’ feedback and delivery of various services to BISP beneficiaries will be ensured.