KWSB fails to launch e-billing system

KARACHI - Karachi Water and Sewerage Board (KWSB) has failed to start Electronic Billing to facilitate its consumers due to number of reasons despite the fact that IT department has developed a complete system to launch the E-billing system, The Nation learnt on Saturday. The E-Billings system was developed in the KWSB more than two years ago and it was decided in principle that the system would be launched on urgent basis. On experimental basis it was launched on the internet but officially the distribution of KWSB E-billing system could not be started so far. Sources said due to various reasons including lack of interests and lethargic attitude of the authorities concerned, the project of E-billing system could not be materialised. The distribution of KWSB bills has been a long standing issue and various efforts were made to improve the distribution network of KWSB bills but all efforts failed desperately. Approximately more than 2 million consumers are registered with the KWSB but only 35 per cent of the consumers pay bills to the board. The KWSB inspectors and other staff did not take interest to distribute the bills properly and hundred of thousands of KWSB bills could not be dispatched to the consumers. The sources in KWSB IT department said that experimentally the new E-billing system proved successful and consumers can see the details of their bills on KWSBs official website www.kw-sb.org but officially this project was not materialised. The sources said it is up to the KWSB high ups to launch the E-billing system as arrangements to launch E-billing system has completed.