KARACHI - National Database and Registration Authority Chairman Tariq Malik paid a surprise visit to Nadra Registration Centres (NRCs) in Karachi and suspended four employees on account of their alleged unfriendly customer service, negligence, incompetency and involvement in illegal practices.
In the wake of vigilance reports and complaints received from media, Malik has started conducting unannounced visits at the NRCs across the country. His visit involved inspection and monitoring of swift working at centres.
During his visit, he interacted with the people who had come for the processing of their cards. He listened to them personally and issued orders on the spot for their convenience. Nadra chairman particularly visited the sensitive areas where he appreciated the staff for working under severe circumstances and in an unconducive environment.
He further directed the Nadra DG to ensure maximum level of customer satisfaction and hassle-free facilitation to the citizens at NRCs as customer care is one of the prime objectives of Nadra. He said Nadra officers should do away with the bureaucratic culture and consider themselves as public servants. He also directed the DG Karachi to conduct surprise visits frequently at the registration centres and resolve peoples’ problems on the spot.
He appealed to the public to approach another nearby centre if they find the staff at a particular centre very busy. There are 48 centres across the City to facilitate and entertain the registration processing of citizens.
Nadra has implemented an automated auditing system (AAS) across the country that records each and every transaction of the employee processing an applicant’s CNIC. The audit logs are checked periodically for suspicious activity. The system is based on foolproof technology that generates electronic alerts automatically in consequence of any unauthorised or illegal activity against SOP takes place. This system will help to weed out the corrupt elements and ensure efficient service delivery to the citizens of Pakistan.
So far, 74 employees have already been dismissed from their services following the reports of using automated auditing system in current year.